There will come a time when you have more callers than available call centre agents. Call queuing, a standard Call Factory subscription feature, lets you effortlessly deal with even the biggest peaks.
Configure what your callers hear while waiting for an available agent. Record a custom promotional message, or choose for a musical interlude. Our IVR will connect callers to available agents in the order of their arrival.
What would you prefer to hear when dialling a number; a friendly message or a busy tone? There is much to be said in favour of activating this free Call Factory feature for your Freephone or Premium rate number. Below, we list several advantages of Call queuing, for you and for your callers.
Increase your availability
Call queuing gives your caller the impression of being next in line. You will not lose callers immediately, but can instead warm them up for the conversation. This improves your organisation’s availability.
Don't miss a single call
A missed call is a missed agreement, offer, contract or sale. Place callers in a queue so you can assist them in a moment or get them to leave you a voicemail so that you can call them back at a more convenient time.
Adjust your maximum waiting time
You do not want to keep callers waiting indefinitely. Limit your queue to a maximum duration or callers. Then play a pre-recorded message or ask your callers to leave a voicemail.
Customer-friendly and professional
Going to the trouble of calling only to hear a busy tone is very disappointing. Call queuing makes your organisation come across as professional
Combine with other features
In the list above, we already gave you one example of how to combine Call queuing with other Call Factory features: a Voice2email ensures that callers don't wait too long. As the queue gets longer, offer callers the option to leave a message so you can call them back at a more convenient time.
Other features that can be combined with Call queuing are opening hours scheduling and the Virtual receptionist. Placing a Virtual receptionist before Call queuing, gives callers the impression of being close to reaching the right person, which makes them more likely to wait for the agent to become available.
Activate your queue today
Call queuing is one of the many powerful features that are included with your Call Factory subsciption. As your number becomes more successful, you'll run a higher risk of having more callers than available agents. Don't loose any calls! Call queuing is a free Call Factory feature and can be activated at any time from the online control panel.
If you are not a client yet, why not get in touch with us now? Register your own Freephone or Premium-rate number with us today and you will soon be enjoying the benefits of Call queuing and all the other features that a Call Factory subscription offers you.
Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.