Benefits of using Call recording

Recording your telephone conversations provides you with a backup and evidence of the call, but it also is a unique tool with which to improve the quality of your customer service.

  • Close more deals

    When closing a deal with a customer, the audio recording can serve as confirmation of the transaction. Saving both you and your customer time.

  • Verify service quality

    The recording will tell you whether your agents are following protocol and investigate any possible service quality issue.

  • Train your staff

    Nothing is as effective for training sessions and job performance evaluations as actual, real-life examples.

  • Never loose important recordings

    Important conversations can be starred or downloaded to your own computer.

     

  • Online playback

    No need to download recordings just to listen to them! Playback recordings within the browser. You can immediately see which conversations you have already listened to.

  • Sort and filter recordings

    Our online control panel lets you sort recordings by date or by number and listen to the conversations, all from within any browser.

Versatile 

Using Call recording means that you can:

  • monitor call quality, and improve performance and customer care

  • use actual calls to train staff on call handling and customer interaction

  • protect staff from potential abuse

  • preempt disputes and misunderstandings

Activate call recording today

Convinced of the benefits of Call recording? This feature can be enabled for any telephonenumber via our online control panel.

Not a customer yet? Our Freephone and Premium rate number subscriptions come with a complete package of extra features. For more information, simply contact us.

Use cases

Our call recording features are so versatile that almost every organisation has a use for this functionality.
Teamleaders at callcentres use call recordings in performance appraisals.
Team members can log their calls more accurately after the call finishes and play back parts of the recorded calls as needed.
Call recording is also used as proof of transaction and to verify that security procedures are adhered to.

Dashboard
Playback
Subscription
Complete overview

At a glance, you will get an overview of all your recordings; per day, week or month.

One-click playback

Playing back conversations is as easy as reading your email. You can listen to conversations online or download individual recordings for archiving.

Manage your subscription

You can choose between two clear subscription types. Change your subscription with a single click, as often as you want.