One of the primary reasons for getting a service number or corporate number is to optimise your organisation’s availability. You want to be able to accept more callers and assist them better. How can you know if you are achieving your desired goals? Statistics are the answer.
One of the Call Factory’s most-used functions is our Statistics dashboard. This tells you exactly who called you, when they called, how long the conversation lasted and what the location of the caller was. To make things easier for you, we rank “top scorers”, so you can instantly see how well your co-workers are performing.
Below, you will find an overview of the key advantages of our Statistics feature.
Streamline your service
View which destinations attract the most and the least callers. Armed with this knowledge, you can then streamline your options menu.
Discover who loves you
Measure the effectiveness of your marketing campaigns and find out which of your products or services are popular in which geographic areas.
Do you want to perform a more powerful analysis? With a single press of a button, you can download all your call data in XLS or XML-format. You can then apply your own calculations and filters.
Take immediate action
Since we keep real-time track of your statistics, you can instantly see when sudden peaks require action like making available additional co-workers.
Always have sufficient coverage
Graphical display of the data gives you an immediate and clear overview of the average flow of conversations throughout the week. Some days are relatively quiet, others call for more agents.
Powerful combinations with other features
Statistics are extremely valuable because they guide you in important decisions that improve your customer service. By combining these with other features, you can create an even more powerful setup of your toll-free or premium rate number.
Stay on top of your call statistics with periodic email reports. Review the reports at a convenient time and login to your online control panel if you need more detailed statistics.
Find out exactly why a particular conversation took much longer than usual or why a specific customer called back more often than normal by linking Statistics data to specific calls, using our Call recording feature.
Real-time integration with your software environment
Integrate our extensive statistics with your own software environment using our powerful API. You can then analyze the data in real-time any way you need and take action when specific results are found.
View your statistics now
Unlike many other features that can be enabled or disabled, Statistics are always enabled for all our customers. Log in to your online control panel at any time to view the Statistics of your toll-free or premium rate number.
If you have not yet registered your telephone number with Call Factory, contact us today and find out how easy it is to get started.
Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.