Pick your own tone

Call Factory offers you a choice of 6 different Whisper tones. You can preview and select your Whisper tone on the Number Settings page of our online control panel.

Alternatively, you can send us an audio file with your own announcement tone or text.

Call Factory offers you a choice of 6 different Whisper tones.

Simple and at no extra charge

Call Factory lets you know before the conversation begins whether a caller has dialled your Freephone of Premium rate number, so you can provide your callers with the perfect service. This option is automatically available for all Call Factory customers. If you want to know more, please do not hesitate to contact us.

Not a customer yet? Our Freephone and Premium rate number subscriptions come with a complete package of extra features. For more information, contact us.

Complete control

Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.

Real-time statistics
Discover trends
Full control
Change settings
Voice email
Real-time statistics

The graphical display of statistics and the clear top 10-lists are constantly being updated. You can see what is happening in your department right now.

Discover trends

Analyse conversations based on their duration, the number of conversations or the busiest days. Based on these trends, you can adjust the size of your workforce without worries.

With Call Factory, you are always in full control of your Premium-rate or Freephone number.
Always full control

Wherever you are and whatever the time, you can always access your online dashboard to turn functions on or off or to change settings.

Changes are implemented immediately

At Call Factory, we implement changes almost immediately. This allows you to respond quickly in case of, for example, unexpected busy periods.

Listen to your voicemail anywhere

Another handy feature: receive your voicemails via email, so that you can take action right away once the busy period is over or after closing time.