Take your IVR
to the cloud



Future proof, and with an extensive set of features

 

Be up and running in recordtime

Call Factory's Interactive Voice Response (IVR) System makes it easy to manage a large number of telephone numbers, for your own organisation or for your customers.

Our hosted IVR delivers all your calls to the right Ring-to number, and you can manage the settings for each number from anywhere at any time.

Our unique IVR System is fully cloud-based and works with any existing telephone infrastructure. You do not need expensive additional hardware. This enables you to setup and deploy your service on our platform in no time.

What makes our cloud-based solution so attractive?

In the past, IVR systems were expensive hardware-solutions which were not very flexible, required regular maintenance and had to be replaced on time to keep up with changing market demands. With Call Factory's cloud-based solution, all this belongs to the past.

Other benefits you'll enjoy include:

  • Scalability

    When your organisation suddenly grows faster than expected, you do not need to worry about your IVR system. We scale as you do, and will make sure that all calls are delivered perfectly.

  • Lower costs

    As we take care of the hardware, maintenance and upgrades of our IVR system, the resulting lower costs enable you to operate more competitively.

  • Extensive package standard features

    With Call Factory, all features are standard included with your subscription. Set up high-quality services using advanced IVR features such as Whisper, Welcome Message, Virtual Receptionist, Call-recording and Call Statistics.

  • Flexibility

    Should you ever need bespoke features, our team of programmers can build features to your specification. This way, you can provide your customers with the solution they need.

  • Reliability

    The Call Factory IVR system is currently being used by both small and large customers. Every day we deliver millions of calls to the right Ring-to numbers in an ever-increasing number of countries.

  • Agent login

    With our online Agent login tool, your agents can set their own availability. The IVR system will automatically route calls based on whether an agent is available or not.

  • iOS applications

    Number owners get the Call Factory iOS application for free. With this app, they can quickly manage Ring-to numbers and view statistics. For Agents we released an Agent iOS app which allows them to manage their availability straight from their mobile device.

Why choose for the Call Factory

Our high quality customer support and our years of experience as a Freephone and Premium-rate specialist, has earned us a track record you can trust. But don't just take our word for it, see what our customers have said about us on independent platforms such as Kiyoh.nl, Feedbackcompany.nl and Google+.

Request more information or a price quote

If you would like to know more about the Call Factory IVR Platform or you would like to receive a price quote, please fill out the form below or talk to one of our experts in the chatbox at the bottom of this page.

See what our IVR Platform offers

Ring-to numbers
Workgroups
Calendars
Weekplans
Intelligent routing
Easo;u set and manage individual ring-to destinations for your Freephone or Premium rate number with our IVR. Give each ring-to number a name so they are easily identifiable.
Manage all your ring-to numbers

Set and manage individual ring-to destinations for your Freephone or Premium rate number. Give each ring-to number a name so they are easily identifiable.

Group ring-to numbers so they can be addressed in groups from within the IVR application. Manage and control all your workgroups.
Complete control over your ring-to groups

Group ring-to numbers so they can be addressed in groups from within the IVR application. Manage and control all your workgroups. 

Always be available by scheduling the availability of your Freephone or Premium rate number during weekends and holidays ahead of time.
Plan your number’s availability

Always be available by scheduling the availability of your Freephone or Premium rate number during weekends and holidays ahead of time.

 

Easy to setup and maintain weekplans let you schedule where calls are answered.
Hour-by-hour control over your call routing

Easy to setup and maintain weekplans let you schedule where calls are answered.

Use our interactive voice response system's intelligent routing solutions to direct callers to the right agent as quickly as possible.
Create the shortest route to your agents

Use intelligent solutions to get callers to the right agent as quickly as possible.